KKTC Student Handbook

KKTC Education Pty Ltd · ABN 34 159 863 608 · RTO 40636 · CRICOS Provider 03515D
Version 2.3

1. Contact KKTC

Student Services (enrolment, fees, forms)	1300 048 133 · info@kktc.com.au
Training support	Your trainer's contact details will be emailed to you. If your trainer is busy or on leave, contact support@kktc.com.au and our team will assist you.
Complaints and appeals	admin@kktc.com.au or the Complaints and Appeals form in your student portal
Critical incidents (24 hours)	0432 900 463 · if there is no answer within 5 minutes, 0422 124 625 · call 000 first if anyone is in danger
International students	international@kktc.com.au
Head office	T45–T45A Queen Street Village, 102 Nerang Street, Southport QLD 4215
Hours	Monday–Friday 8:30am–4:30pm Brisbane time (AEST; Queensland does not observe daylight saving)
Where we deliver	Queensland, New South Wales, Victoria, South Australia and the Australian Capital Territory, and to international students under CRICOS 03515D

2. About KKTC

KKTC Education Pty Ltd (RTO 40636) is a specialist early childhood education and care training college. We deliver two nationally recognised qualifications — CHC30125 Certificate III in Early Childhood Education and Care and CHC50125 Diploma of Early Childhood Education and Care — plus the CHCSS00147 Entry into Diploma skill set and short courses in first aid and child protection.

Our learning resources are written in-house by early childhood educators, and our model is built around the service: theory online, practice in a real early learning centre, and a KKTC trainer who visits you there every three to four weeks and is available in between.

KKTC operates under the Standards for RTOs 2025 (the Outcome Standards, Compliance Standards and Credential Policy) regulated by the Australian Skills Quality Authority (ASQA), and under funding agreements with each state and territory where we deliver. All RTOs and the qualifications they are registered to deliver are listed at training.gov.au.

Our values

• Professionalism — we are passionate about and committed to the growth of the early childhood education and care sector.
• Team — we are committed to each other and to our students.
• Quality — what we do, we do well.
• Trust — we earn and keep the trust of our students and the services we work with.
• WOW — we aim to make every interaction a good one.

Who delivers your training

KKTC does not use brokers, agents or recruiters for domestic enrolments — you enrol directly with KKTC and your agreement is with KKTC. Two arrangements involve another organisation: Skills First places in Victoria, where Wodonga TAFE is your RTO and KKTC delivers on its behalf (section 12), and HLTAID012 first aid sessions in New South Wales, which Surf Life Saving NSW runs on KKTC's behalf (section 11). Everywhere else, KKTC trainers deliver and assess first aid. KKTC will tell you in writing before you enrol, and immediately if it changes, whenever a third party is involved in your training. No third party may charge you a fee.

3. How your training is delivered

Theory	All units are delivered online through KKTC's online learning platform. You work through the learning content, videos and case studies at your own pace within your training plan, and submit assessments online. Your trainer marks submissions as they arrive.
Practice	Practical skills are assessed in a regulated early childhood education and care service — your workplace if you are a trainee or already employed, or a vocational placement arranged with KKTC's help (see section 13). There are no classes to attend.
Your trainer	Your KKTC Trainer and Assessor visits you at your service every 3–4 weeks to observe, coach and assess, works with your service's educational leader, and is available by phone and email between visits.
Assessment methods	Knowledge questions, case studies, workplace projects, reports from your workplace supervisor (third-party reports) and direct observation by your assessor in the service.
Using the learning platform	Your login is personal: one account per student, never shared, and you are responsible for keeping your password secure. Work submitted from your account is taken to be yours. For technical problems, contact Student Services on 1300 048 133 or info@kktc.com.au; if the platform is unavailable, tell your trainer and due dates are adjusted.
What you need	A computer or tablet with reliable internet; a phone or camera for practical evidence; an email address you check regularly; and access to a regulated early childhood service for the practical component. KKTC does not charge for learning materials.

4. Assessment

Every unit is assessed against the requirements of the training package. Assessment decisions are made only by a qualified KKTC Trainer and Assessor.

Outcomes	Each assessment task is marked Satisfactory or Not Yet Satisfactory. When every task in a unit is satisfactory, the unit is recorded as Competent. A unit is recorded as Not Yet Competent only if you have used your resubmission attempts or you withdraw before completing it.
Feedback and marking time	Your trainer marks each submission and gives you written feedback within 7 days. Feedback tells you exactly what was not yet satisfactory and what to add.
Resubmissions	You may resubmit a task up to two times after the first attempt, at no charge. If a task is still not satisfactory after that, your trainer meets with you to agree a support plan and a further attempt; there is no fee for reassessment.
Due dates	Due dates are in your training plan. If you cannot meet one, tell your trainer before the date — an extension is normally agreed; unexplained late submissions count towards non-progression (section 16).
Practical assessment	Your assessor observes you working with children in your service and collects a report from your workplace supervisor. Observations are scheduled with you and the service in advance.
Confirming it is your work	Because theory is online, KKTC verifies your identity: your work is submitted only from your own account, your trainer discusses your submissions with you at visits, and you may be asked to explain or demonstrate an answer. This protects the value of your qualification.
If you disagree with a result	Ask your trainer to explain the decision first. If you still disagree, lodge an appeal within 20 working days of the result (or within 10 working days of talking with your trainer, if that is later) — a different qualified assessor re-marks the task, or an independent assessor from outside KKTC if you ask. See section 25.

5. Your qualification

Qualification	Units	Hours in a regulated service (minimum)	Typical duration
CHC30125 Certificate III in Early Childhood Education and Care	17	160	18 months
CHC50125 Diploma of Early Childhood Education and Care	15	280	18 months

Diploma entry requirement. To enrol in CHC50125 you must hold CHC30113, CHC30121 or CHC30125 Certificate III in Early Childhood Education and Care; or an Australian diploma or certificate III in Children's Services; or be able to show at least 12 months' full-time-equivalent work in the last 5 years in a regulated education and care service in Australia, with verifiable evidence; or have completed the CHCSS00147 Entry into Diploma of Early Childhood Education and Care skill set.

If you hold an earlier version. If you completed units in CHC30121 or CHC50121 with another provider, KKTC recognises them by credit transfer where training.gov.au maps them as equivalent (see section 9).

If your qualification changes. Training packages are updated from time to time. If a qualification you are enrolled in is superseded, KKTC will tell you in writing within 4 weeks, explain what it means for you, and transfer you to the new version where that is in your interest, without additional fees for the transfer. If you are close to finishing, you may be able to complete the version you started within the transition period allowed by ASQA.

CHCSS00147 Entry into Diploma of Early Childhood Education and Care

This skill set is for people who hold an older or related certificate III (for example a Certificate III in Children's Services) and need the current entry requirement for the Diploma. It is a short, fee-for-service program delivered the same way as the qualifications — online theory with practical tasks in a service — and on completion you receive a statement of attainment and can enrol in CHC50125. Fees and refund terms are in section 11.

6. Before you enrol — is this course right for you?

Every applicant completes a short online check of language, literacy and numeracy (LLN). It is not a test you pass or fail — it shows us the level of reading, writing and maths the course needs and where you might want support. Student Services also talks with you about the technology the course uses, so we can help if any of it is new to you.

Your trainer reviews the result with you and tells you one of three things: the course is suitable for you now; the course is suitable with support (for example extra time, reading support, or referral to a free adult literacy program); or a different course, or some preparation first, would serve you better. If you rushed the check, you can do it again.

Support is free and continues for the whole of your enrolment. Tell your trainer or Student Services at any time if you are finding the reading, writing or technology hard.

Free help with reading and writing: Reading Writing Hotline 1300 6 555 06 · readingwritinghotline.edu.au · literacyhub.edu.au.

7. Working with children checks

Apply as soon as you decide to enrol — some states take up to four weeks. Students on unpaid placement are generally not charged; paid employees pay a fee.

State	Check	Where to apply	Notes
QLD	Blue Card	qld.gov.au/bluecard	Free for volunteers and students on placement. You cannot start in a service until the card is issued.
NSW	Working with Children Check (WWCC)	ocg.nsw.gov.au	Free for students on placement. Valid 5 years; holders are continuously monitored. A National Police Check is part of the process and can take up to 4 weeks.
VIC	Working with Children Check	service.vic.gov.au/services/working-with-children	Free for volunteers. Apply online with proof of identity.
SA	Working with Children Check (DHS Screening Unit)	screening.sa.gov.au	Valid 5 years regardless of employer. Check first whether you already hold one.
ACT	Working with Vulnerable People (WWVP) registration	accesscanberra.act.gov.au	Required before any child-related work or placement in the ACT.

If your check is refused, suspended, cancelled or expires, tell KKTC immediately. You cannot attend a service until it is resolved, so your placement pauses and Student Services will talk with you about your options.

8. Unique Student Identifier (USI)

You must have a USI before KKTC can issue your certificate or statement of attainment, and you must give it to KKTC at enrolment.

• Creating a USI is free at usi.gov.au/students/get-a-usi. You need one form of identification — driver licence, Australian passport, Medicare card, birth certificate, citizenship certificate or ImmiCard.
• If you would like KKTC to create your USI for you, tick the consent box on the enrolment form and provide your identification details. KKTC uses them only to create the USI and does not keep copies.
• Your USI gives you a lifetime online record of all nationally recognised training you complete, and a transcript you can download for employers or further study.
• KKTC verifies your USI with the USI Registry before issuing certification. Your USI is never printed on your certificate.

9. Credit transfer and recognition of prior learning

Credit transfer

If another RTO has already assessed you as competent in a unit of competency, KKTC will recognise it. This applies to any Australian Qualifications Framework (AQF) qualification or statement of attainment, including units from an earlier version of the training package that training.gov.au maps as equivalent. Send a copy of your certificate or statement of attainment, or your USI transcript, to Student Services before or at enrolment. KKTC verifies it and removes the unit from your training plan and, where fees apply, from your fee. There is no charge for credit transfer.

Recognition of prior learning (RPL)

If you have skills and knowledge from work, volunteering or informal learning, you can apply for RPL for any unit. RPL is an assessment: you provide evidence such as work samples, references and a supervisor report, and you may be observed or interviewed by an assessor. Ask your trainer for the RPL Application Kit.

RPL and your fees: Queensland subsidised students — your co-contribution fee is reduced by the units granted; New South Wales — fees attributable to RPL units are refunded; South Australia, Victoria and the ACT — the funding rules for your program apply. For further information on RPL, including fees for fee-for-service students, please contact Student Services. RPL outcomes can be appealed (section 25).

10. How to enrol

1. Enquire online or on 1300 048 133. Student Services confirms which course, funding and state apply to you and sends you this handbook and the fee information for your situation.
2. Apply — complete the online enrolment form, the LLN tool, and the USI and identity steps. Upload your working with children check and any certificates for credit transfer.
3. Suitability review — Student Services reviews your LLN result and any support needs with you and confirms the course is suitable (section 6).
4. Offer — you receive a confirmation of your enrolment setting out your units, fees, payment schedule and start date. If you are a trainee, you, your employer and KKTC then agree and sign your training plan within the timeframe your state sets (section 15).
5. Commence — congratulations, you can now start your course!

KKTC provides all of the information in this handbook and your fee information before you enrol and before you pay anything.

11. Fees and refunds — all states

How you pay

Fee-for-service students pay an initial amount of no more than $1,500 before commencement. The balance is invoiced in instalments as your training is delivered, on the payment schedule set out in your written offer. Tax invoices and receipts are issued for every payment. You can pay by direct debit, card or bank transfer — see Making a payment. KKTC does not charge late fees or interest.

If an invoice is not paid. If an invoice is not paid by the due date and no payment plan has been agreed, KKTC will contact you and give you reasonable time to pay — at least two contacts, then a written notice giving you at least 10 business days to pay or agree a plan. As a last resort, KKTC may then suspend your training account until the invoice is paid or a payment plan is agreed, and your access is restored as soon as either happens. If fees remain unpaid 28 days after the due date, KKTC may cancel your enrolment and recover the outstanding amount — you will be given at least 14 days' written notice first, and you can appeal. KKTC may also hold your certificate until agreed fees are paid. If you are having trouble paying, tell Student Services before the due date: a payment plan or hardship arrangement is almost always possible.

Fee-for-service students

Applies to:

• CHC30125 Certificate III in Early Childhood Education and Care — $4,505
• CHC50125 Diploma of Early Childhood Education and Care — $4,995 (QLD, NSW, ACT, VIC) / $7,505 (SA)
• NSW existing-worker trainees (approved NSW training contract, not eligible for a Smart and Skilled subsidy — invoiced to the employer) — CHC30125: $3,995 ($235 per unit, 17 units); CHC50125: $4,125 ($275 per unit, 15 units)

Withdrawal reason	Amount refunded
At least 10 business days before the agreed start date	Full refund
Less than 10 business days before the agreed start date	50% refund
On or after the agreed start date	No refund, unless approved under Compassionate or Compelling Circumstances (below)
Course withdrawn by KKTC	Full refund
KKTC unable to provide the course for which the original offer was made	Full refund

Course fees are refunded in full if the course stops being provided after it starts but before it is completed, or if the course is not provided fully because KKTC has a sanction imposed on it by a government body. Refunds under these conditions are paid in full within 14 working days.

Fee-for-service — short courses and skill sets

• CHCSS00147 Entry into Diploma of Early Childhood Education and Care (skill set) — $1,195
• CHCPRT025 Identify and Report Children and Young People at Risk — $149
• HLTAID012 Provide First Aid in an Education and Care Setting — $149

Withdrawal reason	Amount refunded
At least 5 business days before the scheduled session or agreed start date	Full refund
Less than 5 business days before the scheduled session or agreed start date	50% refund
On or after the scheduled session or agreed start date, or non-attendance without prior notice	No refund
Session or course cancelled or rescheduled by KKTC	Full refund, or transfer to the next available session or intake

HLTAID012 is delivered and assessed by KKTC. In New South Wales the face-to-face session is delivered by Surf Life Saving NSW (RTO 90394) under a written third-party agreement; KKTC remains responsible for the quality of that training and issues your statement of attainment. If you do not attend a booked first aid session and have not told KKTC in advance, a $50 non-attendance fee may be charged.

Government-subsidised students — standard scale

Applies to ACT Australian Apprenticeships apprentices and trainees, and is referred to in the NSW and South Australia sections below.

Withdrawal circumstance	Amount refunded
At least 10 business days before the scheduled start date	Full refund
Less than 10 business days before the scheduled start date	50% refund
On or after the scheduled start date	No refund, unless approved under Compassionate or Compelling Circumstances
Non-attendance without prior written notice	No refund
Course withdrawn by KKTC, or KKTC unable to continue delivering the course	Full refund

Queensland — Career Start and Career Boost

Certificate III (CHC30125) is funded under Career Start; the Diploma (CHC50125) is funded under Career Boost. The same refund rules apply whether you are on the General Training Pathway or the Apprenticeship/Traineeship Pathway — only the way your co-contribution fee is set and collected differs.

Your co-contribution fee

• General Training Pathway — CHC30125 Certificate III (Career Start): $680.00 (17 units × $40 per unit), or $595.00 (17 units × $35 per unit) if you hold concessional status.
• General Training Pathway — CHC50125 Diploma (Career Boost): $150.00 (15 units × $10 per unit), or $75.00 (15 units × $5 per unit) if you hold concessional status.
• General Training Pathway fees are the total cost to enrol, undertake training and be awarded the qualification — there are no additional charges for training delivery, assessment, learning materials or qualification issuance.
• Apprenticeship/Traineeship Pathway: $1.60 per nominal training hour per unit of competency (set by the Queensland Government). You pay 40% of the standard fee if, at the end of February in the year of training, you are under 17, not at school and have not completed Year 12; or if you hold concessional status. KKTC may waive the remaining fee where paying it would cause you extreme financial hardship — apply to Student Services with supporting evidence.

Concessional status means you (or your partner, or the person you are a dependant of) hold a Health Care Card, Pensioner Concession Card or Veteran card, or a Commonwealth form confirming entitlement to those concessions; or you identify as Aboriginal and/or Torres Strait Islander; or you have a disability; or you are an adult prisoner. Evidence is recorded on your enrolment form.

How and when fees are charged — General Training Pathway. Your co-contribution fee is charged per unit of competency. KKTC does not ask you to pay anything before your training commences. Once your first unit has commenced, KKTC issues one tax invoice for your co-contribution fee, itemised unit by unit; payment is due within seven (7) days of the invoice date. If you would prefer to pay in instalments, contact Student Services on 1300 048 133 before your invoice is issued and a payment plan will be arranged. If your invoice is not paid by the due date, the steps under "If an invoice is not paid" above apply. You will not be charged for any unit you have not commenced if you withdraw.

How and when fees are charged — Apprenticeship/Traineeship Pathway. Your co-contribution fee is calculated at enrolment, minus any credit transfer or RPL you are granted, and collected under a 10-month payment plan — your first instalment is due within the first week from commencement.

Co-contribution fees may be paid by you, your employer, a family member or another organisation on your behalf, but cannot be paid or waived by KKTC or any person or entity connected to KKTC (other than the hardship exemption above). Tax invoices and receipts are issued for all fees paid.

Refunds — both pathways. If you withdraw, or are cancelled from the course, your co-contribution fee is recalculated to cover only the units of competency in which you have been trained. You will not be refunded fees for those units. Any unused co-contribution fees you have paid are refunded, and any remaining instalments are cancelled.

New South Wales — Smart and Skilled (including school-based apprentices and trainees)

Training in priority qualifications is fee free and fully funded by the NSW and Commonwealth governments. If you are a new-entrant trainee under a NSW training contract for CHC30125 or CHC50125, your training is fee-free — neither you nor your employer pays a student fee. If you are not eligible for a fee-free or subsidised place, the standard fee-for-service fees above apply. In addition to the standard scale above:

• If KKTC closes or loses Smart and Skilled approval, you get a full refund of fees for training not yet delivered, plus help transferring to another provider.
• If you are granted credit transfer or RPL for units you have already paid for, you are refunded the portion of fees attributable to those units within 10 business days.
• If you complete a lower-level qualification's requirements and then withdraw, you are refunded the difference between what you paid and the lower-level fee.

South Australia — Subsidised Training List (Funded Activities Agreement)

Your Participant Course Fee is set by the South Australian Government at $0.50 per nominal hour:

• CHC30125 Certificate III: $599.00 (1,198 nominal hours)
• CHC50125 Diploma: $694.00 (1,388 nominal hours)

The fee is reduced for any credit transfer or RPL and confirmed in writing at enrolment. It covers all training, assessment, learning resources and your certificate — there are no incidental fees. It is invoiced under KKTC's standard payment schedule: an initial payment of no more than $1,500, with the balance in instalments as training is delivered. Your employer may pay the fee for you. The standard scale above applies: full refund if you withdraw 10 or more business days before your scheduled start date, 50% inside that window, and after training has commenced, fees for units not yet commenced are refunded unless Compassionate or Compelling Circumstances allow more.

Victoria

Victorian students enrolling directly with KKTC are fee-for-service — the fee-for-service tables above apply to you in full. Government-subsidised (Skills First) training in Victoria is delivered under an arrangement with Wodonga TAFE (Northern Victoria Institute of TAFE, RTO 3097): fees, concessions and refunds for those students are set by Wodonga TAFE and provided to you before enrolment (see Victoria in section 12).

Australian Capital Territory — Australian Apprenticeships

Apprentices and trainees under an ACT training contract pay KKTC's tuition fee as published on the ACT Qualifications Register — $350 for the whole qualification (CHC30125 or CHC50125), not per unit and not annually. The fee is payable before training commences and may be paid by you, your employer, or shared; if you would prefer instalments, contact Student Services before enrolment and a payment plan will be arranged. The fee that applies on your enrolment date continues to apply for that enrolment even if the published fee later changes. Concession: if at the commencement of training you hold a current Health Care Card or Pensioner Concession Card (or, if you are under 18, your parent or guardian does), or you can demonstrate genuine financial hardship, KKTC applies to Skills Canberra for reimbursement of the fee and waives the balance — give your evidence to Student Services at enrolment. Exemptions (no fee): you recommence within 12 months with a new employer in the same qualification with KKTC; you are required to change RTO under the formal change-of-RTO process; or you are an Australian School-based Apprentice whose school is the RTO. The ACT Completion Payment is not available for training contracts commencing on or after 1 January 2024. Refunds: full refund if KKTC cannot deliver the course or your training contract is cancelled before training commences (including during probation); no refund if you withdraw or are cancelled after commencement, except that fees for units not yet commenced are refunded on a per-unit basis. Refunds are paid to the original payer within 30 days of your written notice.

Fee changes

Published fees are reviewed each year and may change. You pay the fees that apply on the date you enrol, as set out in your written offer; a later change does not affect an enrolment already in progress. Government co-contribution and subsidised fees are set by the relevant state and may be adjusted by that government. Victorian students: the student tuition fees as published are subject to change given individual circumstances at enrolment.

If KKTC stops delivering your course

If KKTC ceases to deliver a course you are enrolled in — for any reason, including loss of registration or a funding contract — KKTC will refund in full any fees you have paid for training not yet delivered, issue you a statement of attainment for every unit you have completed, help you find another provider and transfer your records to it, and lodge your student records with ASQA and the relevant state authority so that your completed units are never lost.

Compassionate or Compelling Circumstances

If you have to withdraw because of serious illness or injury, bereavement, family or domestic violence, a natural disaster or a similar event beyond your control, you can apply in writing to the CEO for a refund even after your course has started. Include supporting evidence with your application — for example a medical certificate or death certificate.

How to apply for a refund

Email admin@kktc.com.au and KKTC will send you a Refund Application Form. Your application is acknowledged within 3 working days, reviewed against this policy, and — if eligible — paid within 30 days of receipt of the completed form. You receive the calculation in writing. Refunds are paid to the person who paid the fee unless you direct otherwise in writing. You can appeal a refund decision (section 25).

Other charges

• Printed or replacement certificate or statement of attainment — $10 (free if the error was KKTC's).
• Large administrative requests (for example compiling extensive records) — KKTC provides a written fee estimate and proceeds only with your agreement.
• KKTC does not charge for creating your training plan or Training Record Book, for learning materials, or for any additional materials after enrolment.

12. Government-subsidised training by state

Subsidised places are subject to eligibility, which KKTC confirms with evidence before enrolment. Fees for each program are in section 11.

13. Placement, your workplace and the Training Record Book

Your practical skills must be assessed in a regulated early childhood education and care service. If you are a trainee or already employed in a service, that is your workplace. If not, KKTC helps you find a vocational placement — talk to your trainer about options as early as possible. Placement is unpaid.

Before you start in a service you must: hold a current working with children check for that state (section 7); have completed the national child safety training that is mandatory for everyone in ECEC services from 27 February 2026 (register here); meet the service's own health requirements — most services require evidence of current immunisation against whooping cough (pertussis), influenza and, for some, measles and hepatitis, and some require a recent police check; these are at your own cost and KKTC will tell you what your service requires before you start; and go through the placement checklist with the service director and sign the placement agreement.

Hours. You must complete at least 160 hours (Certificate III) or 280 hours (Diploma) in a service. These hours are a minimum: your assessor may need to observe further tasks before you can be assessed as competent, and that may mean more time in the service. You are expected to attend at least one full day (8 hours) per week for the duration of your course, and to fit within the hours the service offers.

Training Record Book (TRB). Your digital TRB is where you log your hours and where your workplace supervisor signs off the tasks you have performed. Your trainer, your supervisor and you review it at each visit. It must be complete before your final unit is signed off. Trainees: on completion of each unit, the training record is signed by you, your employer and KKTC.

Insurance. KKTC holds personal accident and public liability insurance covering students on placement. It does not cover travel to and from the service.

14. Photos, evidence, phones and social media in the service

Some assessment tasks ask you to collect evidence of your work with children — photos, short videos, observation notes or examples of children's learning. Because that evidence involves children, these rules always apply:

• Get the service's permission before you collect any photo or video evidence. The service will tell you which children have current parental consent for images; if you are unsure, do not take the photo.
• Wherever possible, capture the activity rather than the child — hands, materials, the environment. Children must not be identifiable (no faces, names or name tags) unless the service has confirmed consent for that child for educational use.
• Use only the KKTC learning platform or the service's own device to capture and store evidence. Do not keep photos or videos of children in your personal camera roll, cloud storage or messaging apps; delete any personal copies once uploaded.
• Never share evidence with anyone other than your assessor and the service, and never post it anywhere.

Phones. Follow the service's policy on personal phones — in most services phones stay in your bag during contact time with children. Use your phone for assessment evidence only with the supervisor's knowledge.

Social media. Do not post about the service, its staff, children or families, or anything that happened on placement, on any social media or messaging platform, even without names and even in private groups. Do not connect with families of children in the service on social media while you are placed there. A breach is a serious matter under the Student Code of Conduct Policy (section 24) and may end your placement.

15. Trainees and apprentices

If you are employed under a traineeship or apprenticeship, three things are in place: your training contract (between you and your employer, registered with your state training authority), your training plan (between you, your employer and KKTC, setting out the units, timeframes and who does what), and this handbook.

• Sign-up. Your Apprentice Connect Australia Provider signs you up to the training contract. KKTC then develops your training plan with you and your employer within the timeframe your state sets:
  • Queensland: signed within 3 months of commencement, and a signed copy given to you and your employer within 14 days of signing.
  • New South Wales: within 12 weeks of your training contract being approved.
  • South Australia: the training plan is endorsed within 28 days of KKTC accepting nomination as your training organisation (KKTC accepts or declines nomination within 30 days).
  • ACT: before training starts, or at the latest within 8 weeks of the date KKTC is notified of your training contract, with a signed copy to you and your employer within 10 business days.
  • Victoria (Skills First): as Wodonga TAFE sets under its contract.
• Probation. Your training contract has a probation period set by your state, during which either you or your employer can end it without penalty. Your training follows the units set out in your signed training plan.
• Your employer's obligations. Your employer must release you for training, give you the range of work needed to cover every unit, provide a workplace supervisor, and sign off your Training Record Book as you progress. Where your state requires it, training time is paid time. Tell your trainer if you are not getting the work or the time you need.
• Your obligations. Attend work as rostered (at least 15 hours a week), complete the training in your plan, keep your Training Record Book current, and tell KKTC of any change to your employment.
• If your employment ends. Your training contract is suspended or cancelled by the state training authority, and your subsidised enrolment with KKTC ends on the same date. KKTC issues a statement of attainment for the units you have completed and tells you your options: a new training contract with a new employer (KKTC can transfer your training plan), or continuing as a fee-for-service or, where eligible, a general-pathway subsidised student.
• School-based trainees. If you are still at school, your school's VET coordinator is a party to the arrangement and KKTC works with your school on timetabling. Fees are not charged while you are at school.
• Disputes. A dispute about your employment or your training contract goes to your state training authority (section 25); a dispute about your training goes through KKTC's complaints process (section 25).

16. Progression

All students must actively work towards their qualification. That means progressing with your training, completing units within the timeframes on your signed training plan, attending your placement or employment, and staying in contact with your trainer and head office. KKTC monitors progression through automated and trainer reviews.

Examples of non-progression:

• not attending at least 8 hours a week of vocational placement, or at least 15 hours a week of employment if you are a trainee;
• not completing a unit every 3–4 weeks, or within the timeframe recorded on your signed training plan;
• not being actively engaged with the training program, or not keeping to your training plan's timeframes and requirements;
• not working positively with your trainer — for example, not telling your trainer when you cannot submit a unit on time or attend placement or work, or not returning calls, texts or emails;
• not following an active progression support plan.

Using AI to complete theory, or fraudulent signatures on practical tasks, is handled as academic misconduct under section 22.

Non-progression letters

Letter	If you are not a trainee	If you are a trainee
1st non-progression letter	Contact your trainer within 7 days. Your trainer checks in and offers support.	Contact your trainer within 7 days. Your employer is informed.
2nd non-progression letter (no response or progress within a further 14 days)	A progression meeting with all parties is organised and a written progression support plan is put in place.	Contact your trainer. Your employer is informed and the Student Experience Officer gets involved.
3rd non-progression letter (support plan not followed, or no response)	A notice of intention to cancel your enrolment. You have at least 14 days to respond in writing or meet the Student Experience Officer before the CEO decides.	A progression meeting with you, your employer and your Apprentice Connect Australia Provider, and a written progression support plan. Where issues cannot be resolved, the state training authority is told.

Every letter is in writing and tells you what is expected and by when; parents or guardians of students under 18 are copied in. Cancellation is never automatic — if you appeal in time (section 25), your enrolment continues while the appeal is decided. Trainees and apprentices: any cancellation of your training contract is a decision of the state training authority, not KKTC.

17. Suspending your training

You can ask to pause your enrolment for up to 3 months at a time (longer with evidence of compelling circumstances), for up to 12 months in total, by talking to your trainer and completing the Suspension Request Form in your student portal, stating the reason and the period requested. KKTC decides within 5 business days and confirms the dates in writing; if a request is declined, you are told why and how to appeal. Funding rules may set a shorter maximum period. Trainees and apprentices also need the state suspension form signed by your employer — KKTC lodges it with the state training authority.

During suspension your fees are paused and no units are delivered, and KKTC will check in with you before your suspension ends. Tell your trainer when you are ready to return; you agree a return-to-study plan, your enrolment is reinstated on the same terms and your training plan is re-dated.

18. Deferring your start, transferring, and completing your course

Deferring your start date

If you have accepted an offer but need to start later, complete the Deferral Request Form in your student portal (or tell Student Services in writing) before your start date. You can defer once for up to 3 months without any change to your fees; any payment you have made is held for your new start date, or refunded if you ask. KKTC confirms your new start date in writing within 5 business days. Subsidised students: your eligibility is re-checked at the new date and the funding rules current at that date apply. Trainees whose training contract has already started cannot defer — ask to suspend instead (section 17).

Transferring between courses or pathways

• Certificate III to Diploma. Once you complete CHC30125 you can enrol in CHC50125; Student Services will confirm the funding and fees that apply.
• Changing funding. If you enrolled fee-for-service and later become eligible for a subsidised place — or the reverse — tell Student Services. Where the funding rules allow a transfer, your fees are recalculated from the transfer date and any overpayment is refunded; where they do not, you complete on your current terms.
• Trainees changing employer. Your new employer signs a new training contract and your training plan is transferred; units already completed carry over.
• Transferring to another provider. You can leave at any time (section 20) and take a statement of attainment for completed units with you; KKTC will provide your training record to your new provider on request.

Completing your course

Your training plan sets your expected completion date — KKTC's target for both qualifications is around 18 months from commencement, though your actual timeline depends on credit transfer, RPL and your own progress. If you are approaching your expected completion date and have not finished, KKTC reviews your progress with you and, where you are actively progressing, extends your completion date by 3 months at a time at no cost. If you stop progressing, the progression process in section 16 applies. Trainees: your completion date is set by your training contract, and your state training authority must approve any extension.

19. Students under 18

You can enrol with KKTC from age 15 (16 in South Australia unless you are a school-based trainee), provided you meet the eligibility and working with children check requirements for your state. If you are under 18:

• a parent or guardian must sign your enrolment form, your fee agreement and — if you are a trainee — your training contract and training plan, and must consent to any payment plan;
• KKTC will copy your parent or guardian into progression letters, disciplinary matters and any decision that affects your enrolment, and will involve them in any meeting about it;
• your parent or guardian may make a complaint or appeal on your behalf;
• Victorian students under 17 must meet the Skills First rules for younger students — Wodonga TAFE confirms this at enrolment;
• you must hold your working with children check before starting in a service like every other student, and your service will supervise you in line with its own child-safe policies.

Once you turn 18, KKTC deals with you directly unless you ask us to keep your parent or guardian involved.

20. Withdrawing from your course

Tell your trainer, then complete the Withdrawal Form in your student portal (or email Student Services). Your withdrawal takes effect on the date KKTC receives your written notice. KKTC acknowledges it within 3 business days, tells you which units you have completed, issues a statement of attainment for them within 30 days, and calculates any refund or remaining fee under section 11.

• Subsidised students: KKTC reports your withdrawal to the funding body.
• Trainees and apprentices: withdrawing from training does not by itself end your training contract. Talk to your employer and your Apprentice Connect Australia Provider, complete the state cancellation form with your employer, and return it to KKTC, which processes it with the state training authority.
• Skills First students in Victoria: KKTC notifies Wodonga TAFE, which processes your withdrawal as your RTO.

21. Reasonable adjustment

A reasonable adjustment is a change to how you learn or are assessed so that you can participate on the same basis as other students — for example because of a disability, a health condition, carer responsibilities, cultural or religious obligations, or English as an additional language. Adjustments change how you are assessed, never the standard you must meet or the requirement to demonstrate competency in a real service.

To request an adjustment, tell Student Services or your trainer at enrolment or at any time, or complete the Reasonable Adjustment Request Form in your student portal. Telling us about a disability or health condition is your choice, and you never need to give a diagnosis. Our Student Experience Officer will talk with you within 5 business days, and you will receive a written decision within 10 business days — sooner if an assessment or placement is coming up, with a temporary adjustment in place in the meantime. We ask for supporting documents only where the decision depends on them, and a practitioner's letter describing the effect on your study is enough. If an adjustment is not possible, you are told why, what alternative is offered, and how to appeal. The agreed adjustment is recorded on your Individual Support Plan and reviewed with you. Not providing a reasonable adjustment may be discrimination, and KKTC takes that seriously.

22. Academic integrity and the use of AI

Your submitted work must be your own.

• Plagiarism — presenting someone else's words, ideas or materials as your own.
• Collusion — working with another person to gain an unfair advantage, including unacknowledged joint work or using material prepared by someone else for an assessment.
• Cheating — seeking any unfair advantage in a knowledge or practical assessment, including fabricated evidence or forged supervisor signatures.
• Artificial intelligence — using AI tools (for example ChatGPT or Gemini) to generate answers, workplace evidence, observations or reflections you present as your own is cheating. Using them to help you plan, structure, check grammar or understand a topic is allowed if you say so in your submission. Never enter information about children, families or staff from a service into an AI tool.

How KKTC uses AI. Your trainer may use approved AI tools to help draft feedback or check submissions against the marking guide, but a qualified human assessor reads your work and makes every assessment decision.

If your assessor believes work is not yours, you will be told what the concern is and given the chance to explain before any decision is made — AI-detection software is never the only basis for a finding. Outcomes range from resubmission to a formal warning; repeated or serious cases are handled under the Student Misconduct Procedure and may lead to cancellation. You can appeal any decision (section 25).

23. Your responsibilities and KKTC's responsibilities

You agree to

• provide accurate information at enrolment, and tell KKTC within 7 days if your contact details, workplace or circumstances change;
• keep a current working with children check for your state;
• submit your own work and follow the academic integrity rules in section 22;
• attend your workplace or placement and keep to the timeframes in your training plan;
• treat KKTC staff, service staff, children and families with respect, and follow reasonable directions from your trainer and your placement supervisor;
• keep confidential any information about children, families and staff you see or hear in a service — do not record, photograph, share or discuss it outside the service except as required by law (for example a child-protection report) or as part of an assessment task the service has approved;
• pay your fees when they fall due and follow the Student Code of Conduct Policy (section 24).

KKTC will

• give you clear, accurate information about your course, fees and obligations before you enrol and before you pay;
• deliver the training, assessment and support described in this handbook and in your training plan;
• treat you fairly, with dignity and with regard to your privacy;
• issue your qualification or statement of attainment within 30 calendar days of completion once fees are paid;
• tell you promptly about any change that affects your training, including if your qualification is superseded or a third party becomes involved in your training;
• handle complaints and appeals fairly, confidentially and at no cost to you.

Your right to raise concerns. Nothing in this handbook stops you from raising a complaint or seeking advice from anyone, including ASQA, your state training authority, a consumer protection body or an independent adviser.

24. Student conduct

If there is a concern about your conduct, KKTC follows its Student Misconduct Procedure:

• you are told in writing what the concern is, at least 5 business days before any meeting, and given a reasonable opportunity to respond, with a support person, before any decision is made;
• you are presumed not to have done what is alleged until you accept it or it is established by a fair inquiry; past matters are not treated as evidence of a new one;
• each case is decided on its own facts, and a first instance is treated more leniently than a repeat;
• outcomes range from a written warning, to conditions on your enrolment, to suspension or cancellation of enrolment for serious or repeated misconduct;
• every decision and its reasons are given to you in writing within 5 business days of the meeting and kept on your file, and you can appeal it (section 25).

25. Complaints and appeals

You can make a complaint about any aspect of KKTC's services, its staff, or any third party delivering on its behalf, and you can appeal any decision that affects you — including an assessment result, a progression, disciplinary or cancellation decision, or a refund calculation. Complaints and appeals are free, are handled confidentially, and will never disadvantage you.

How to lodge

There is no time limit for making a complaint. Appeals should be lodged within 20 working days of the decision (late appeals are accepted for a fair reason). Lodge in writing to admin@kktc.com.au or through the Complaint Form or Appeal Form in your student portal, describing what happened, when, who was involved and what outcome you are seeking. If you need help to put it in writing, or want to raise it in person or by phone first, contact your trainer or Student Services and we will assist you. You may bring a support person to any meeting.

What happens next

1. KKTC acknowledges your complaint or appeal in writing within 3 working days.
2. A complaint is investigated by a manager who was not involved in the matter. An appeal against a decision is reviewed by a person who was not involved in the original decision; an appeal against an assessment result is reviewed by a different qualified assessor. A suspension or cancellation is put on hold while your appeal is decided, unless someone's safety requires otherwise.
3. KKTC aims to finalise complaints and appeals within 20 working days. If more time is needed, you are told in writing why and when to expect an outcome, and updated regularly.
4. You receive the outcome and the reasons in writing, together with any action KKTC will take.

Internal review

If you are not satisfied with the outcome of a complaint, you can ask for an internal review within 10 working days of the outcome. The CEO reviews the file and your reasons — or the Second Director, if the CEO made the original decision — and gives you a written decision within 20 working days.

Independent review

If you are still not satisfied after an internal review or an appeal, you may ask for independent review within 20 working days of that outcome, in writing or by phone. KKTC arranges this through an independent mediator or reviewer who has no connection with KKTC, and meets the cost. You may also contact the relevant external body at any time:

Who	Contact
Australian Skills Quality Authority (all students)	asqa.gov.au/complaints
Queensland	Queensland Training Ombudsman 1800 773 048 · trainingombudsman.qld.gov.au · fees and refunds: Queensland Fair Trading 13 74 68 · apprentices and trainees: Apprenticeships Info 1800 210 210
New South Wales	KKTC Consumer Protection Officer Sam Hendry, 1300 048 133 · Smart and Skilled 1300 772 104 · smartandskilled.nsw.gov.au
Victoria (Skills First students)	Wodonga TAFE complaints process, then the Victorian Department of Jobs, Skills, Industry and Regions · vic.gov.au/make-complaint-student · TAFE and Training Line 131 823
South Australia	South Australian Skills Commission 1800 006 488 · skillscommission.sa.gov.au
Australian Capital Territory	Skills Canberra (02) 6205 8555 · skills@act.gov.au · skills.act.gov.au
Trainees and apprentices	Your state training authority or Apprentice Connect Australia Provider
International students	Commonwealth Ombudsman (Overseas Students Ombudsman) 1300 362 072 · ombudsman.gov.au
Consumer matters	Your state fair trading office, or the Australian Competition and Consumer Commission

Employers and host services. Employers and host services can raise a complaint about KKTC through the same process. A concern they raise about you is handled under Student conduct (section 24) — you will always be told what has been raised and given the chance to respond before any decision.

KKTC records every complaint and appeal and uses them to improve its services.

Your feedback and surveys

KKTC asks every student for feedback during and at the end of their course. As a nationally registered RTO, KKTC must invite you to complete the national Learner Questionnaire when you finish, and NCVER may contact you for the national Student Outcomes Survey in the year after you complete or leave. Your state funding body may also survey you about your training experience. Surveys are voluntary and your individual answers are not shared with your trainer. KKTC reports the combined results to ASQA each year and uses them to improve its courses.

26. Support and wellbeing

Your trainer is your first point of contact for anything affecting your training. Student Services can arrange reasonable adjustments (section 21), LLN support (section 6), a payment plan or hardship arrangement for fees (section 11), a change to your training plan, and referral to the services below. South Australian students also have Success and Wellbeing Services (section 12). If your trainer cannot resolve a problem, you can contact Student Services or the CEO at any time.

What you can expect from KKTC

• Your trainer responds to calls, texts and emails within 2 business days, and visits your service every 3–4 weeks.
• Student Services responds to enquiries within 2 business days and to requests for forms or records within 5 business days.
• If you tell KKTC about a problem affecting your training — health, family, work, money — Student Services will contact you within 2 business days to talk through support options and, if you agree, adjust your training plan.

National services (free, confidential)

Service	Contact
Emergency (police, fire, ambulance)	000
Lifeline — crisis support, 24/7	13 11 14 · lifeline.org.au
Beyond Blue — anxiety and depression, 24/7	1300 224 636 · beyondblue.org.au
13YARN — Aboriginal and Torres Strait Islander crisis support, 24/7	13 92 76 · 13yarn.org.au
1800RESPECT — family, domestic and sexual violence, 24/7	1800 737 732 · 1800respect.org.au
headspace — mental health for 12–25 year olds	1800 650 890 · headspace.org.au
Kids Helpline — for students under 25	1800 55 1800 · kidshelpline.com.au
National Debt Helpline — financial counselling	1800 007 007 · ndh.org.au
Translating and Interpreting Service (TIS National), 24/7	131 450 · tisnational.gov.au
Reading Writing Hotline	1300 6 555 06 · readingwritinghotline.edu.au
Poisons Information Centre, 24/7	13 11 26
Pregnancy, Birth and Baby	1800 882 436 · pregnancybirthbaby.org.au

State services

State	Legal aid	Report a child at risk
QLD	Legal Aid Queensland 1300 65 11 88	Child Safety Services — Regional Intake Service (business hours) / Child Safety After Hours 1800 177 135 · Police 000 if a child is in immediate danger
NSW	Legal Aid NSW 1300 888 529	Child Protection Helpline 132 111 (24/7)
VIC	Victoria Legal Aid 1300 792 387	Child Protection — your regional intake service (business hours) / After Hours Child Protection Emergency Service 13 12 78
SA	Legal Services Commission of SA 1300 366 424	Child Abuse Report Line 13 14 78 (24/7)
ACT	Legal Aid ACT 1300 654 314	Child and Youth Protection Services 1300 556 729 (24/7)

27. Child safety, respect and safety on placement

Child safety

KKTC is committed to being a child-safe organisation. Every student in a service is expected to act in the interests of children's safety and wellbeing, follow the service's child-safe policies, and complete the national child safety training before starting. In every state, educators — including students on placement — have obligations to report a reasonable belief that a child is being harmed or is at risk: raise it immediately with your service's nominated supervisor and report it to the state child-protection line in section 26. Your trainer and KKTC will support you through any report. To raise a child-safety concern about KKTC or any of its staff, contact the CEO or use the complaints process (section 25); KKTC's Child Safe Organisation Policy is available on request.

A safe and respectful environment

KKTC does not tolerate harassment, bullying, discrimination or victimisation of any student, by anyone — KKTC staff, other students, or staff at a service. If you experience or witness it, tell your trainer, Student Services or the CEO. It will be dealt with under KKTC's Harassment, Bullying and Discrimination Policy and, where a service is involved, with the service. You can also contact the Australian Human Rights Commission or your state anti-discrimination body.

Safety on placement

While you are in a service you are covered by the service's work health and safety policies and must follow its induction, hygiene, supervision and emergency procedures. Report any injury, incident or near miss to your supervisor and to your trainer on the same day. If a critical incident occurs — a serious injury, a death, an assault, or an event that affects your safety or wellbeing — call 000 first if anyone is in danger, then contact KKTC immediately on 1300 048 133 (business hours) or the 24-hour critical incident line on 0432 900 463 (if there is no answer within 5 minutes, call 0422 124 625); KKTC will support you and, where needed, notify the funding body and regulator.

28. Your certificate

KKTC issues your Certificate and Record of Results — or a Statement of Attainment for the units you completed if you withdraw — within 30 calendar days of your final unit being assessed as competent, provided you have paid all agreed fees and KKTC holds your verified USI. Certification is issued electronically to the email address on your record; a printed copy or a replacement costs $10, and a correction is free if the error was KKTC's. You can request a replacement at any time using the Certificate Reissue Request Form — KKTC keeps records of every qualification it issues for 30 years.

Certificates carry your legal name exactly as recorded on your enrolment form, because a certificate is a legal document used for employment and registration. Check your name before you finish, and tell Student Services in writing (with identification) if it needs to change. KKTC can use a preferred name for everyday correspondence, but not on certification. Your USI is not printed on your certificate.

Certificates issued by KKTC are nationally recognised under the Australian Qualifications Framework.

29. University pathways (information only)

Credit is granted by the university at its discretion and is subject to its entry requirements, including English language proficiency. Arrangements as published at September 2026.

KKTC qualification	University degree	Credit granted	Other information
CHC50125 Diploma of Early Childhood Education and Care	Griffith University — 1095 Bachelor of Child and Family Studies (CRICOS 069965K)	Credit is assessed by Griffith University on application — contact Griffith for the current arrangement
CHC50125 Diploma of Early Childhood Education and Care	Southern Cross University — Bachelor of Early Childhood Education (CRICOS 110055C)	8 units of 24 (33% of the course)	Subject to English language proficiency requirements
CHC50125 Diploma of Early Childhood Education and Care	Southern Cross University — Bachelor of Education (Early Childhood/Primary) (CRICOS 110583A)	3 units of 32 (9% of the course)	Subject to English language proficiency requirements
CHC50125 Diploma of Early Childhood Education and Care	Southern Cross University — Bachelor of Education (Primary) (110584M), (Primary/Secondary) (110586J), (Secondary) (110585K)	1 unit of 32 (3% of the course)	Subject to English language proficiency requirements

30. Your records and privacy

KKTC collects your personal information to process and manage your enrolment, deliver your training, issue your certification, and meet its reporting obligations. KKTC reports your enrolment and results to the National Centre for Vocational Education Research (NCVER), to the Australian Government, and to the state or territory funding body for your course; it verifies your USI with the USI Registry; it shares your training record with your employer if you are a trainee; and, if you are a Victorian Skills First student, it shares your training and assessment records with Wodonga TAFE as your RTO. KKTC does not sell your information or use it for marketing without your consent. KKTC's Privacy and Personal Information Policy is available on request.

Your image and your story. KKTC uses student photos and testimonials in its marketing. KKTC will only use your photo, name or story with your separate written consent, which you can withdraw at any time by emailing Student Services.

Keep your details current. Tell KKTC as soon as your address, phone number, email or workplace changes, or if you find an error in your record — it affects your invoices, your reporting and your certificate.

Access to your records. You can ask to see or correct your personal information and your training record at any time by writing to Student Services or using the access and correction request form; KKTC responds to requests for your own student records within 5 business days, and to other personal information requests within 30 days, at no charge. Your assessment evidence and results are kept for the periods required by the Standards for RTOs and your funding contract.

VET Data Privacy Notice

This notice is provided in the form required by section 6H of the National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020 (Standard Privacy Notice, VET Information Standard, July 2026).

Why we collect your personal information
As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us. If you do not provide the personal information requested on the enrolment form, KKTC will not be able to enrol you.

How we use your personal information
We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information
We may be required by law, under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act), to disclose the personal information we collect about you to the National Centre for Vocational Education Research Ltd (NCVER). We may also be required to provide personal information to a state training authority which may then disclose that information to NCVER. NCVER is the National VET Data Custodian and is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector. KKTC does not disclose your personal information to overseas recipients.

How NCVER and other bodies handle your personal information
NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act), the NVETR Act, and the Student Identifiers Regulation 2014. NCVER may use and disclose your personal information for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

NCVER may disclose your personal information to the Australian Government Department of Employment and Workplace Relations (DEWR), other relevant Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes for which the legislation above permits.

NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER's behalf. NCVER does not intend to disclose your personal information to any overseas recipients.

Commonwealth and State and Territory government authorities who deal with or have responsibility for VET also have contracted IT operators that design, build, test, operate, maintain and host a VET data system used to collect and/or store VET data. VET data system operators are subject to a range of strict privacy, security, and confidentiality obligations. Your personal information may be used by VET data system operators to fulfil their contractual obligations, including ensuring that the VET data system is operating properly. VET data system operators and their contractors will be required to abide by the Australian Privacy Principles.

Data submitted through a VET data system may undergo validation and quality assurance checks, which involve checking the submitted data against data held in other information systems, for example, the Unique Student Identifier Registry or the Australian Business Register.

For more information about how NCVER will handle your personal information please refer to NCVER's Privacy Policy at www.ncver.edu.au/privacy.

DEWR is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil its functions and activities, including: administration of VET, such as program administration, regulation, monitoring and evaluation; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding how the VET market operates for policy, workforce planning and consumer information.

DEWR may be authorised by law to share "public sector data" with third parties, including under the Data Availability and Transparency Act 2022 (Cth) (DAT Act). "Public sector data" is defined in the DAT Act to mean "data lawfully collected, created or held by or on behalf of a Commonwealth body…" and therefore includes any data collected by the department as part of performing VET related functions. For more information about how DEWR will handle your personal information, please refer to the DEWR VET Privacy Notice at dewr.gov.au/national-vet-data/vet-privacy-notice. If you cannot access it electronically, Student Services will give you a printed copy.

The state or territory training authority for your course may also handle your personal information under its own privacy policy: Queensland DTET, Training Services NSW, the Victorian Department of Jobs, Skills, Industry and Regions, Skills SA and Skills Canberra each publish a privacy notice on their websites.

Surveys
You may receive a student survey from a government department or an NCVER employee, agent, third party contractor, or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information
At any time, you may contact KKTC Education Pty Ltd on 1300 048 133 or info@kktc.com.au to: request access to your personal information; correct your personal information; make a complaint about how your personal information has been handled; or ask a question about this Privacy Notice. KKTC's own Privacy and Personal Information Policy is available on request.

31. Glossary

Apprentice Connect Australia Provider	The Australian Government-funded service that signs you and your employer up to a training contract and supports you through it (formerly the Australian Apprenticeship Support Network).
Auspice arrangement	An arrangement where another RTO (in Victoria, Wodonga TAFE) holds your enrolment and issues your qualification while KKTC delivers the training on its behalf.
Existing-worker / new-entrant trainee	New South Wales terms: an existing worker has been with the same employer for more than three months full-time or twelve months part-time or casual (averaging less than 30 hours per week) before the training contract; a new entrant has not. Only new entrants are subsidised.
Individual Support Plan	The plan KKTC agrees with you that records any support, adjustment or help you receive, who provides it and when it is reviewed.
Regulated service	An early childhood education and care service approved under the Education and Care Services National Law (long day care, family day care, preschool/kindergarten, outside-school-hours care).
SAS	Skills Assure Supplier — an RTO approved by the Queensland Government to deliver subsidised training under Career Start and Career Boost.
Skills First	The Victorian Government's subsidised training program.
Smart and Skilled	The New South Wales Government's subsidised training program.
Training contract	The legal agreement between a trainee and their employer, registered with the state training authority, that creates the traineeship.
Training plan	The document agreed between you, your employer (if any) and KKTC that lists your units, timeframes, delivery and who is responsible for what.
Training Record Book (TRB)	Your digital record of hours in the service and tasks signed off by your workplace supervisor.
USI	Unique Student Identifier — your lifetime national training reference number.

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KKTC Education Pty Ltd · ABN 34 159 863 608 · RTO 40636 · CRICOS 03515D · Student Handbook v2.3 · Updated October 2026 · This page is controlled; printed copies are uncontrolled.